Tkbad Privacy Policy — How Your Information Is Protected

1. Introduction & Scope

Through this Privacy Policy, tkbad (https://tkbad.win) wants you to know how seriously we take your personal data. This policy applies from the moment you visit our website, create an account, or use any of our services.

This policy applies to all tkbad services — including the website, mobile app (if available), live chat support, and email communications. We believe that transparency and honesty are the foundation of a lasting, trusted relationship with our users.

By continuing to use our platform, you agree to the terms of this Privacy Policy. If you have any concerns, please contact our support team.

2. What Information We Collect

Tkbad may collect two types of information from you — what you provide directly, and what is collected automatically. Each category is detailed below.

We do not collect sensitive information such as religious identity, political views, or biometric data — unless specifically required by legal obligation.

3. How We Collect Information

Tkbad collects information in several ways. You should have a clear understanding of each method so you can make informed decisions.

• Directly Provided Information: Information you provide directly — such as filling out the registration form, uploading KYC documents, or contacting us via support chat.
• Automatically Collected Information: When you visit the site, your IP address, browser type, device model, page visit times, and similar data are automatically logged.
• Cookies & Tracking Technologies: Cookies are used for session management and to improve the user experience.
• From Third Parties: We may receive relevant information from payment processors or KYC verification services.
• Public Sources: To prevent fraud under legal obligations, public record checks may sometimes be carried out.

4. Purpose of Data Use

Tkbad uses your information only for specific, legitimate purposes. We will never use your data for anything unnecessary.

• Account Management: For creating your profile, verifying logins, and managing your balance.
• Identity Verification (KYC): To verify age and identity for legal compliance and to prevent access by minors.
• Financial Transactions: To process deposits and withdrawals and maintain a record of transaction history.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Customer Support: To resolve your complaints or queries.
• Promotional Communications: To keep you informed about bonuses and offers, only with your consent.
• Legal Obligations: To comply with regulatory requirements and enforce AML (Anti-Money Laundering) policies.
• Service Improvement: For analytical purposes to improve your gaming experience.

Tkbad never sells your information to third-party advertisers. Your privacy matters more to us than any business advantage.

5. Data Sharing Policy

We do not share your personal information externally — except in the limited circumstances listed below:

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• KYC Verification Services: Documents may be shared with trusted third-party providers for identity verification purposes.
• Law Enforcement Agencies: Data may be disclosed to authorities under a court order or other legal obligation.
• Licensing Authority: Data may need to be provided to our gaming licence regulatory body during audits.
• Business Successors: In the event of an acquisition or merger, this Privacy Policy will remain in effect.

6. Cookies & Tracking Technologies

Tkbad uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: These are essential for maintaining login sessions and security verification — without them, the site cannot function properly.
• Functional Cookies: To remember your preferred language and display settings.
• Analytics Cookies: To understand which sections of the site are most visited (using tools like Google Analytics).
• Marketing Cookies: To show you relevant ads, only with your consent.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may limit certain site features. When you first visit our site, you will be asked for your consent regarding cookies.

7. Data Security Measures

Tkbad employs industry-leading security technology to protect your data. Our security framework operates across multiple layers, so if one layer fails, the others continue to keep you protected.

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• AES-256 Database Encryption: Sensitive data stored on our servers is protected with strong encryption.
• Two-Factor Authentication (2FA): 2FA can be enabled on your account as an additional layer of security.
• Regular Security Audits: Our systems are regularly audited by independent third parties.
• Firewall & DDoS Protection: Advanced technologies are used to defend against external cyber attacks.
• Access Controls: Only authorized personnel have access to your information.

In the event of a data breach, we will notify affected users within 72 hours and take all necessary steps to address it.

8. Data Retention Period

We do not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.

• Account Information: For the lifetime of the account and 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 5 years, as required under AML regulations.
• KYC Documents: Up to 7 years after account closure.
• Log Files & Access Records: Typically 12 months.
• Support Chat History: 2 years or after the complaint is resolved.

Once the retention period expires, your data is securely deleted or anonymized. If you request account deletion, we will erase all data beyond the legally required retention period as promptly as possible.

9. Your Rights

As a tkbad user, you have important rights over your own data. We respect these rights fully.

• Right to Know: You can submit a request to find out what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Portability: You can request a download of your personal data.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Withdraw Consent: You may withdraw your consent for the use of any information provided on that basis at any time.

To exercise any of these rights, please contact our support team. We generally respond to requests within 30 days.

10. Contact Us

For any privacy-related questions, complaints, or requests, please contact our Data Privacy Team. We are happy to assist you in Bangla or English.

• Live Chat: Use the chat button at the bottom right of the site — it's the fastest way to get a response.
• Email: [email protected] — typically responded to within 24 hours.
• Support Hours: 7 days a week, 24 hours a day.

If we are unable to resolve your privacy complaint satisfactorily, you may escalate it to the relevant regulatory authority.